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Choosing the Right POS for a growing Microbrewery: Why Le Prospecteur came back to Cluster
Customer Service
About Le Prospecteur
Located in the heart of downtown Val-d'Or, Microbrasserie Le Prospecteur has been brewing its own craft beers since 2014. The business offers a complete experience with a restaurant, a shop, and on-site production. A true paradise for beer lovers!
As the company expanded with a second location dedicated to production and canning, the team faced a familiar challenge for growing hospitality businesses: ensuring their operations could scale efficiently without compromising service quality.
A need for efficiency in a growth context
Like many growing businesses, they explored alternative solutions that appeared promising on paper. But during the evaluation process, they realized something important:
“We realized that after-sales support was very important for us.”
While features and pricing matter, day-to-day reliability, responsiveness, and access to real support became increasingly important priorities for their team.
The turning point
At one of the most critical moments in the process, uncertainty around implementation and communication created significant stress for the team.
That experience forced them to step back and reconsider what mattered most in a technology partner.
Whey they returned to Cluster
Despite their initial intention to switch solutions, one element remained consistent for the Prospecteur team: the quality of the relationship.
“Even though we had said we were going to leave, you kept in touch. That was key.”
That continued support and communication made a lasting impression. For the Prospecteur team, the decision ultimately came down to more than software functionality.
They needed confidence that when challenges arose, they would have a reliable partner they could count on.
That realization led them back to Cluster.
What matters most today
Today, Le Prospecteur’s priorities are clear:
- Stability
- Efficiency
- Attentive and personalized support
“Stability, efficiency, and having after-sales support that remains as attentive and personalized as it is right now.”
Conclusion
Le Prospecteur’s experience highlights an important reality for hospitality businesses: choosing a POS system is about more than features alone.
The real difference is felt in day-to-day operations through reliability, responsiveness, and the quality of support behind the technology.
Sometimes, exploring other options doesn’t lead to leaving. It leads to a clearer understanding of what truly matters.
Today, both Le Prospecteur locations trust Cluster to support their day-to-day operations.
We’re proud to continue supporting the Le Prospecteur team and grateful for the trust they’ve placed in us once again.
May 28, 2026
