Choosing the Right POS for a growing Microbrewery: Why Le Prospecteur came back to Cluster

About Le Prospecteur

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Located in the heart of downtown Val-d'Or, Microbrasserie Le Prospecteur has been brewing its own craft beers since 2014. The business offers a complete experience with a restaurant, a shop, and on-site production. A true paradise for beer lovers!

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As the company expanded with a second location dedicated to production and canning, the team faced a familiar challenge for growing hospitality businesses: ensuring their operations could scale efficiently without compromising service quality. 

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A need for efficiency in a growth context

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Like many growing businesses, they explored alternative solutions that appeared promising on paper.

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But during the evaluation process, they realized something important:

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“We realized that after-sales support was very important for us.”

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While features and pricing matter, day-to-day reliability, responsiveness, and access to real support became increasingly important priorities for their team. 

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The turning point

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At one of the most critical moments in the process, uncertainty around implementation and communication created significant stress for the team.

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That experience forced them to step back and reconsider what mattered most in a technology partner. 

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Whey they returned to Cluster

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Despite their initial intention to switch solutions, one element remained consistent for the Prospecteur team: the quality of the relationship.

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“Even though we had said we were going to leave, you kept in touch. That was key.”

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That continued support and communication made a lasting impression.

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For the Prospecteur team, the decision ultimately came down to more than software functionality. They needed confidence that when challenges arose, they would have a reliable partner they could count on.

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That realization led them back to Cluster. 

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What matters most today

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Today, Le Prospecteur’s priorities are clear:

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• Stability
• Efficiency
• Attentive and personalized support

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“Stability, efficiency, and having after-sales support that remains as attentive and personalized as it is right now.”

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Conclusion

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Le Prospecteur’s experience highlights an important reality for hospitality businesses: choosing a POS system is about more than features alone.

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The real difference is felt in day-to-day operations through reliability, responsiveness, and the quality of support behind the technology.

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Sometimes, exploring other options doesn’t lead to leaving. It leads to a clearer understanding of what truly matters.

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Today, both Le Prospecteur locations trust Cluster to support their day-to-day operations.

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We’re proud to continue supporting the Le Prospecteur team and grateful for the trust they’ve placed in us once again. 

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