Meet Kaizen POS
Smarter by design.
Intuitive from the start and customizable to the way you operate, Kaizen is Cluster’s next-generation POS — designed to give your team a faster, more flexible way to work. Built for speed. Built to adapt. Built to grow with your business.
The tools you need.The flexibility to make them yours.
Kaizen POS is packed with high-value features that give merchants more control, more confidence, and more efficiency — from the front counter to the kitchen.
Custom Homescreens
A homescreen built around how your team works.
Every role gets its own homescreen, personalized with the widgets that matter most. Essentials up front, clutter cleared away — faster navigation, fewer taps.
Ordering Screen Layouts
Your layout, your way.
No two service styles work the same — your ordering screen shouldn’t either. Customize the layout for each service mode, so your team finds exactly what they need, right where they expect it.
Mobile POS
Take the counter to the table.
Bring ordering and payment directly to your guests. Kaizen runs on our payment terminals for a complete order-and-pay experience, or in payment-only mode for table service — so your team can close out orders on the spot, without heading back to the counter.
AI Chatbot
Answers built right into your POS.
Got a quick question mid-shift? Ask Zena. Kaizen’s built-in AI chatbot handles common how-to questions and basic troubleshooting on the spot — no hold music, no wait.
Kitchen Display System
A KDS that keeps up with your kitchen.
Built natively into Kaizen, our next-generation KDS lets you route prep by order, by item, or both. Paperless, cost-effective, and designed to scale — with continuous improvements as your kitchen evolves.
Dark & Light Mode
Built for any environment.
Customize the view to suit your team and workspace. POS and KDS can each be set to dark or light mode independently, providing a clear, comfortable experience across every station.
End Shift & Close Day Wizard
One place to close out, start to finish.
No more hunting for what’s left. Kaizen’s End Shift and Close Day wizard walks your team through every pending action in one centralized flow — so shifts close clean and days end without loose ends.
Training Mode
Train your team without the risk.
New hires need a safe place to learn. Kaizen’s training environment is fully isolated from live operations, so staff can practice orders, payments, and refunds without ever touching real sales data. Onboard with confidence, every time.
Role-Based Settings
The right access, for the right people.
Build custom roles and set permissions once. Change the role, and every user assigned to it updates automatically — no more editing access one person at a time.
Menu & Catalog Management
One item, every menu, one clean report.
Manage multiple menus from a single catalog. Use the same product across menus, categories, or as a modifier — and every sale still rolls up into one number. Always know your true numbers, no matter how complex the menu.
MEV Certified
Compliant and ready to go.
Kaizen POS is MEV certified for Quick Service, Table Service, Pick-Up, Delivery, Drive-Thru and Online Ordering. Meets regulatory requirements right out of the box.
Also included.
Everything else that comes standard with Kaizen — the connected pieces that keep your business running.
Centralized cloud
Keep reporting up to date across every location, with data that stays in sync even when your POS goes offline.
Remote menu management
Update and manage your menu from anywhere, right on the web (Portal).
Cluster Gift & Loyalty
Powered by Freebees, ready to sell and redeem in-store.
AI Menu Import on the Portal
Snap a photo of your existing menu and Kaizen builds your catalog for you: items, prices, and categories, ready to review in minutes instead of hours of manual entry.
Premium devices
Best-in-class hardware at reduced prices.
Hardware built for service.
Get the most out of Kaizen with reliable hardware built for restaurant service.
Kozen P18 Smart Tablet
From countertop to mobile in seconds.
Use it docked as your main POS, then lift it from the stand when service needs to move. A compact hybrid setup built for flexibility without giving up a full-size POS experience.
Custom America TREK 15.6″ Android POS
Made for the main counter.
A sleek, high-performance touchscreen terminal designed to run Kaizen and withstand the demands of busy restaurant service.
Samsung Galaxy 11″ Tablet
Kaizen, wherever service takes you.
A lightweight, space-saving tablet that lets you run Kaizen as a POS or kitchen display — at the counter, in the kitchen or anywhere your team needs it.
Epson TM-m30III Receipt Printer
Fast, quiet receipts in a small footprint.
A fast, space-saving thermal receipt printer with flexible connectivity and front or top loading options — designed to fit easily into any restaurant setup.
Cluster Pay Smart Tablet
A smarter customer-facing checkout.
An 8″ countertop terminal that combines payment acceptance and a customer-facing display in one streamlined device creating a cleaner, more engaging checkout experience.
Cluster Pay Smart Handheld
Payments that move with your service.
A portable Android payment terminal with a large touchscreen, built-in receipt printer and wireless connectivity, designed for convenient payments at the counter or table.