Got a question? We’ve got the answers.
Explore our Help Centre and learning tools — available to our customers 24/7 to support you every step of the way.
Introducing Cluster Academy – your effortless POS training solution. Our new Learning Management System (LMS) offers self-guided audiovisual and written modules to teach employees the essential ins and outs of navigating and using your POS system. Simply grant access, and we'll handle the rest.
Cluster Help Centre is your go-to hub for fast, reliable support. Our centre makes it easy to get the assistance you need—anytime. Whether you're troubleshooting an issue or looking for quick answers, you'll find a full suite of support tools, including knowledge bases, training documentation, and access to our support technicians.
24/7 Technical Support
We believe support should feel like having a tech expert right at your desk – because often, we are. Whether it be without educated on-site technicians, or a virtual support agent via remote screen-sharing, we resolve technical difficulties quickly and accurately.
We're proud to deliver top-tier technical support with a 96.2% customer satisfaction rate across 10 000+ support tickets thus far in 2025. Our commitment to fast, friendly, and effective support means your business is always in good hands.
We're proud to deliver top-tier technical support with a 96.2% customer satisfaction rate across 10 000+ support tickets thus far in 2025. Our commitment to fast, friendly, and effective support means your business is always in good hands.
1.855.CLUSTER (258.7837)
support@clustersystems.com
6:00AM–10PM EST Monday–Sunday
Emergency after hours technical support: 10PM–6:00AM
See what our clients have to say about our technical support!
Thank you to Bernardo and the entire support team for their excellent assistance in resolving my issue. Hardware failures can happen, but your quick response allowed us to maintain our operations. Thanks again to AB, Max, Christine, and Nasser.
Microbrasserie Le Plongeon
Thank you very much! The technician was incredibly patient in identifying and resolving our issue. Every time we speak with Erdrich from support, problems get solved.
Patisserie Un Instant En Provence
Very helpful and attentive, they resolved my issue in record time! Thank you for the hard work – we need more customer support agents like them.
Olivia's Authentic Chicken, Longueuil
Always very patient, fast and efficient. Thank you for support is always having my back and keeping my business running!
Icyvibes Dollard-Des-Ormeaux
Frequently Asked Questions
Does the POS support multiple locations?
Yes! You can manage multiple restaurant locations under a single dashboard with real-time updates.
What hardware is needed for your POS system?
Our system works with touchscreen terminals, tablets, receipt printers, cash drawers, and card readers.
Can I use my own hardware?
It depends. Some devices may be compatible, but we recommend using our certified hardware for optimal performance.
Does the POS system work offline?
Yes, our system has an offline mode, allowing transactions to continue even if the internet is down (for MEV, the transactions will be registered once the internet is back on).
How long does it take to set up the POS system?
Setup time varies, but most restaurants can be up and running within a few hours.
Can I set up tip and service charge options?
Yes, you can configure tip percentages, add service charges, and allow customers to tip on the screen.
Can I integrate third-party delivery services like Uber Eats and DoorDash?
Yes, our POS integrates with major third-party delivery platforms to streamline online orders directly into your system (Libro, DataCandy, QuickBooks, Wisk, etc.)
Do you offer training for staff?
Yes! We provide training sessions, documents, and video tutorials to ensure your team is comfortable using the system.
What kind of customer support do you offer?
We offer 16/7 customer support via phone and email - see our support hours
How much does your POS system cost?
Pricing depends on the package, hardware, and features you need. Contact us for a custom quote.
Are there any long-term contracts?
We offer both month-to-month and annual plans, depending on your preference.
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