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Demandez-nous n'importe quoi

Sérieusement, on ne dit pas ça juste pour être gentil. Nous sommes là pour vous aider chaque jour.

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Demandez-nous n'importe quoi

Sérieusement, on ne dit pas ça juste pour être aimable. 

Nous sommes là chaque jour pour vous aider.

Tutoriels vidéo sur le logiciel PDV

Besoin d'une aide complémentaire pour votre système PDV ? Visitez le lien ci-dessous pour visionner nos vidéos tutorielles d'information sur les clusters couvrant tout ce que vous devez savoir !

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  • How to exit the POS Software?
    Log in with Manager code, go in Settings and press the White "X".
  • Why are certain Items not printing on Kitchen Printer?
    Log in with Manager code, go in Settings, Menu, navigate to the Printers section and select the Kitchen Printer. Then press "All Modes" on the top and enable the Items/ Options you want to print on that Printer.
  • In Reports, what is the "Cash Return"?
    It's what the waiters owe the restaurant in cash! Here is the formula: Total Cash - Total Tips = Cash Return
  • How to view a Close Day Report?
    Log in with Manager code, go in Reports, using the 2 calendars, select the starting and finishing date of the report you want then press “Sale Stats".
  • How do the Employees Punch In/Out ?
    Log in with Manager code, go in Settings, Features, Punch Clock. Make sure it's Enabled and that Automatic Punch in is Disabled. Then each user will have to log in with their code and press Punch in/ Out to start and end their Shift.
  • How to view employee timesheets?
    Log in with Manager code, go in Reports, using the 2 calendars, select the starting and finishing date of the report you want then press "Timesheets"
  • How to Search Receipts, how to change Payment Method, Change Ownership or Delete the receipt.
    Log in with Manager code, go in Search and search either by Receipt Number, Date, User, Mode, etc. (Make sure Receipt is closed) Once you find it, you can press "Edit Payment" to change Payment Method. "Ownership" to Change Ownership or Delete Receipt.
  • How to give Discounts?
    When entering the order, select Discount at bottom Left. Select accordingly if you want to discount the entire order or just part of the order. Then select the discount in % or a $ amount.
  • How to Refund a client?
    Make a new order and enter the Item(s) you need to refund. Select Discount at bottom Left then choose Refund. Then process the refund just like a Payment. If you need to refund on a card using the Payment Terminal, make sure refunds are enabled. (Check with Payment Processing Company for that)
  • How to Enable and Configure Inventory?
    To enable inventory: Log in with Manager code, go in Settings, Features, POS Modules and Enable Inventory To add Items in inventory: Log in with Manager code, go in Settings, Menu, select the Item, choose Inventory on the Top Right and Enable it. To add Quantity of the Items: Log in with Manager code, go in Modes, Inventory. Select the Item and add or remove the Quantity from there.
  • How to enable Automatic Close Day?
    Log in with Manager code, go in Settings, Reports, Automatic Close Day. Enable it and set the time. (POS Needs to be turned On for the close day to be done)
  • Reports do not Match?
    If 2 reports are not matching, make sure those 2 reports have the same starting date and ending date. Also make sure the time is the same as well.
  • How to Enable and use Cluster Gift Cards?
    Log in with Manager code, go in Settings, Features, POS Module and enable Gift Card. To give away a Gift Card for Free: Log in with Manager code, go in Modes, Gift Cards. Enter the Card Number then the amount. Then press Activate, re enter the card number and press enter.
  • To Sell a Gift Card? (Cluster Card or Datacandy Card)
    Enter the order, press Payment, select Gift Card as payment method and enter the Card Number. If the funds of the Gift Card are insufficient, you can pay the Balance using another Payment Method.
  • If a user account is Locked?
    Log in with Manager code, go in Settings, Users, select the User and press the unlock logo at the Bottom. To Prevent this, go in Settings, Reports, User Security and Disable "Prevent User from Login after Close"
  • How to edit a Local Menu or Global Menu from the Cloud?
    Log in to the Cluster Cloud using your credentials, go to POS Manager, Menu Builder. You will see your menu by pressing "Open Editor". From there you can edit the Menu and save by pressing the "Save" button on top right. If you cannot see your menu from there, please contact Technical Support.
  • POS is Slow or Frozen
    1. Reboot the POS by pressing and holding the Power Button 2. Call tech support if issue persists -> Tech support: Call 1-855-cluster
  • Receipts do not Print
    1. Reboot the Receipt Printer by pressing the Power Button 2. Make sure there is Paper inside and that there’s no Error Light 3. Reboot the MEV by pressing and holding the Power Button 4. Call tech support if issue persists. (Call 1-855-cluster)
  • Kitchen Orders do not Print
    1. Reboot the Kitchen Printer by pressing the Power Button 2. Unplug and re plug the Ethernet cable behind the Printer 3. Call tech support if issue persists
  • “Cannot connect to server” error
    1. Make sure all the POS’s are On and connected to the Internet 2. Make sure the Router is on and that there’s no red lights 3. Reboot the Router by unplugging the Power Cable (Never Press the Reset Button) 4. Call tech support if issue persists
  • Payment Terminals Frozen or don’t accept Payments
    1. Reboot the Terminal(s) by Pressing and holding the Power Button 2. If there are no Power Buttons press and Hold Yellow and Pound (#) at same time for 5 seconds 3. Or you can unplug the Powe Cable and plug it back 4. Call tech support if issue persists
  • How to add Pictures for the Customer Display from the Cloud?
    Log in to the Cluster Cloud using your credentials, go to POS Manager, Customer Display. Select the Location then upload the Picture(s). PS: When Uploading pictures, it will overwrite the current Pictures! If there is multiple POS's with more than 1 Customer display, the Pictures will be uploaded to all the POS's.

Soutien aux clients

Envoyez un courriel à info@clusterpos.com et un spécialiste du soutien technique vous répondra dès que possible. 

Vous n'êtes pas actuellement client, mais vous désirez le devenir?

Composez le 1-855-cluster avec toutes vos questions ou faites-nous parvenir ce formulaire et nous vous rappellerons.

Merci

Past Newsletters

NOVEMBER 2023

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DECEMBER 2023

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JANUARY 2024

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